Refund policy

If the user appoints the Ridelink system of the portal or as an app for a purpose, which can not be attributed to his commercial nor occupational purpose, he stands as a consumer within the meaning of § 13 BGB the following right of withdrawal.

Cancellation instruction when ordering the Ridelink system

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.
The cancellation period is fourteen days from the date of the contract. In order to exercise your right of withdrawal, you must -

Ridelink GmbH,
Cassellastraße 30-32
60386 Frankfurt,

By means of a clear explanation (eg by e-mail) about their decision to revoke this contract. You can use the attached pattern revocation form, which is not prescribed.

To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiration of the cancellation period.

Consequences of the revocation

If you revoke this contract, we have all the payments we received from you, including the delivery costs (except for the additional costs arising from it, that you choose a different type of delivery than the cheapest standard delivery we offered by us have), immediately and at the latest within fourteen days from the day, to which the notification of their revocation of this contract has been received by us. For this repayment, we use the same means of payment, which they have used in the original transaction, unless we have expressly agreed otherwise with them; In no case will you charge charges due to this repayment.

- End of cancellation instruction when ordering Ridelink System -

Pattern revocation form

If you want to revoke the contract, please fill in this form and send it back to:

Ridelink GmbH,
Cassellastraße 30-32,
60386 Frankfurt,