Shipping policy

Prices and shipping costs

The excellent prices are final prices including sales tax. The amount applies, which is shown at the time of the binding order. In addition, shipping costs that depend on the shipping method and the size and weight of the goods you have ordered (s). The regular costs of the return, which arise in the event of a return of the goods by you in the exercise of your right of withdrawal, we carry. When exercising your right of withdrawal, we will also reimburse you the shipping costs.

Right of retention

To exercise a right of retention, the customer is authorized only insofar as his counterclaim is based on the same contractual relationship.


(1) The delivery takes place to the delivery address specified by the customer, within

- Germany

- Austria

- Switzerland
(2) If force majeure (natural disasters, war, civil war, terrorist attack) makes the delivery or other performance permanently impossible, a service obligation of Ridelink GmbH is excluded. Amounts already paid will be reimbursed by Ridelink GmbH immediately.

(3) Ridelink GmbH may also refuse performance, as far as it requires an effort which, in compliance with the content of the purchase contract and the commandments of good faith and faith in a rough mismatch of the customer's interest in the fulfillment of the purchase contract. Amounts already paid will be reimbursed by Ridelink GmbH immediately.

(4) bulky goods (packages with a larger volume than 1 sqm) are usually supplied by forwarding. Ridelink GmbH explicitly points out that this goods are not borne into the house.


Cheap shipping method when returning

(1) Please use the original packaging when returning the goods and the accessory, even if it should be damaged by an opening for functional test.

(2) Please use the delivered, fully franked and addressed return labels attached to the delivery of goods. It is the simplest and cost-effective shipping possibility. You have no obligation to use this return process. However, if you choose an unnecessarily expensive shipping method, you may be required to pay for us to us over a favorable shipping method.


Retention of title

Until the complete settlement of all claims existing against the customer from the purchase contract, the delivered goods remain the property of Ridelink GmbH. As long as this retention of title exists, the customer may not reser the goods or have the goods; In particular, the customer may contractually grant any use on the goods by third parties.


Deficiency rights

(1) An already defective product (warranty case) will already be repaired by the customer at the expense of Ridelink GmbH by the choice of the customer at the expense of RIDELINK GmbH (supplementary performance). The customer is pointed out that no warranty case is present if the product had the agreed nature at risk transaction. A warranty case is not in particular in the following cases:

  1. a) In case of damage caused by the customer by misuse or improper use,
  2. b) In case of damage caused by the fact that the products have been exposed to harmful external influences in the customer (especially extreme temperatures, moisture, exceptional physical or electrical stress, voltage fluctuations, lightning, static electricity, fire).

(2) Ridelink GmbH also does not guarantee a mistake for a mistake that has arisen by improper repair by a service partner authorized by the manufacturer.

(3) Requires the type of supplementary performance required by the customer (replacement or repair), which is in consideration of the product price, taking into account the contract content and the commandments of good faith in a rough mismatch of the customer's performance interest - in particular the value The object of purchase in the defect-free state, the importance of the defect and the issue should be considered whether the other type of supplementary performance can be used without significant disadvantages for the customer - the customer's claim is limited to the other type of supplementary performance. The right of Ridelink GmbH, also to refuse this other type of supplementary performance under the aforementioned prerequisite remains unaffected.

(4) Both in the case of repair as well as the case of replacement delivery, the customer is obliged to submit the product at the expense of Ridelink GmbH, stating the order number to the return address specified by her. Before submitting, the customer has to remove any objects inserted from him from the product. Ridelink GmbH is not obliged to examine the product on the installation of such objects. For the loss of such objects, Ridelink GmbH is not liable, unless it was easily recognizable if the product for RIDELINK GmbH was recognizable that such an object has been inserted into the product (in this case Ridelink GmbH informs the customer and keeps the object Ready for the customer for pickup; the customer bears the resulting costs). The customer also has to create a product for repair or exchanging a product for repair or replacement, if necessary, separate backup copies of the system software, the applications and all data on a separate disk and disable all passwords. Liability for data loss is not taken. Likewise, it is up to the customer after returning the repaired product or replacement product to install the software and data and reactivate the passwords.

(5) If the customer sends the goods to get a replacement product, the return of the poor product according to the following provisus: if the customer could use the goods between delivery and return in the defect-free state, this has the value drawn by him To reimburse usages. For a downfall occurred by the defect, or the further deterioration of the goods as well as for the impossibility of the publication of the goods not inconsidered by the defect in the period between the delivery of the goods and return of the goods, the customer must be paid. The customer has no compensation for the deterioration of the goods incurred by the intended use of the goods. The obligation to the compensation is eliminated for the return of a defective product in the warranty case,

  1. a) if the lack of deficiency entitled to resign is only shown during processing or transformation,
  2. b) If Ridelink GmbH has to represent the deterioration or the downfall or the damage had also occurred at Ridelink GmbH,
  3. c) If the deterioration or loss of the customer has occurred, even though it respects the care that he maintains in his own affairs.

(6) The obligation to compensate for the customer in the case of a breach of the return obligation to be represented by the customer shall be governed by the statutory provisions.

(7) The customer may withdraw from the contract according to his election or reduce the purchase price if the repair or replacement delivery within a reasonable period has not led to a contractual condition of the product.

(8) In addition, claims against the manufacturer may already exist within a guarantee granted by this, which are based on the corresponding warranty conditions.

(9) The statutory warranty of RIDELINK GmbH ends two years from delivery of the goods. The deadline starts once goods are received.