Shipping Costs

Shipping costs for a package within Germany are €6.99.

The prices shown are final prices including VAT. The amount shown at the time of the binding order applies. Shipping costs are added, depending on the shipping method and the size and weight of the goods you ordered. We bear the regular costs of returning the goods if you return them in exercising your right of withdrawal. If you exercise your right of withdrawal, we will also refund the shipping costs.

Right of Retention

The customer is only entitled to exercise a right of retention insofar as their counterclaim arises from the same contractual relationship.

Delivery

(1) Delivery is made to the delivery address specified by the customer, within

            - Germany

            - Austria

            - Switzerland
(2) If force majeure (natural disasters, war, civil war, terrorist attack) permanently prevents delivery or another service, RideLink GmbH's obligation to perform is excluded. Amounts already paid will be refunded by RideLink GmbH without undue delay.

(3) RideLink GmbH may also refuse performance to the extent that it requires an effort which, taking into account the content of the purchase contract and the principles of good faith, is grossly disproportionate to the customer's interest in the fulfillment of the purchase contract. Amounts already paid will be refunded by RideLink GmbH without undue delay.

(4) Bulky goods (packages with a volume greater than 1 sqm) are generally delivered by freight forwarder. RideLink GmbH expressly points out that such goods will not be carried into the house. 

 

Cost-Effective Shipping Method for Returns

(1) When returning the goods and accessories, please use the original packaging if possible, even if it has been damaged by opening it to check the function.

(2) Please use the pre-paid, pre-addressed return label enclosed with the delivery for your return. This is the simplest and most cost-effective shipping option. You are not obligated to use this return method. However, if you choose an unnecessarily expensive shipping method, you may be required to pay us the additional costs compared to a cost-effective shipping method.

 

Retention of Title

The delivered goods remain the property of RideLink GmbH until all claims against the customer arising from the purchase contract have been paid in full. As long as this retention of title exists, the customer may neither resell the goods nor otherwise dispose of them; in particular, the customer may not contractually grant third parties any use of the goods.

 

Warranty Rights

(1) If a product is already defective at the time of delivery (warranty case), RideLink GmbH will, at the customer's choice and at RideLink GmbH's expense, replace it with a defect-free product or have it professionally repaired (subsequent performance). The customer is advised that no warranty case exists if the product had the agreed condition at the time the risk was transferred. In particular, no warranty case exists in the following cases:

1. a) damage caused to the customer by misuse or improper use,
2. b) damage caused by the products being exposed to harmful external influences at the customer's premises (in particular extreme temperatures, moisture, unusual physical or electrical stress, voltage fluctuations, lightning strikes, static electricity, fire).

(2) RideLink GmbH furthermore provides no warranty for a defect caused by improper repair by a service partner not authorized by the manufacturer.

(3) If the type of subsequent performance desired by the customer (replacement delivery or repair) requires an effort which, in view of the product price and taking into account the content of the contract and the principles of good faith, is grossly disproportionate to the customer's interest in performance – whereby in particular the value of the purchased item in a defect-free condition, the significance of the defect and the question of whether the other type of subsequent performance could be resorted to without significant disadvantages for the customer must be taken into account – the customer's claim is limited to the respective other type of subsequent performance. RideLink GmbH's right to refuse this other type of subsequent performance under the aforementioned conditions as well remains unaffected. 

(4) Both in the case of repair and in the case of replacement delivery, the customer is obliged to send the product to the return address specified by RideLink GmbH, at RideLink GmbH's expense, stating the order number. Before sending it in, the customer must remove any items they have inserted into the product. RideLink GmbH is not obliged to inspect the product for such inserted items. RideLink GmbH is not liable for the loss of such items, unless it was readily apparent to RideLink GmbH upon return of the product that such an item had been inserted into the product (in this case, RideLink GmbH will inform the customer and keep the item available for the customer for collection; the customer bears the costs incurred). Before sending in a product for repair or replacement, the customer must also, where applicable, create separate backup copies of the system software, applications and all data on the product on a separate storage medium and deactivate all passwords. No liability is assumed for data loss. Likewise, once the repaired product or replacement product has been sent back to the customer, it is the customer's responsibility to install the software and data and reactivate the passwords. 

(5) If the customer sends in the goods in order to receive a replacement product, the return of the defective product is governed by the following: If the customer was able to use the goods in a defect-free condition between delivery and return, the customer must reimburse the value of the benefits derived from such use. The customer must pay compensation for any loss or further deterioration of the goods not caused by the defect, as well as for any impossibility of returning the goods not caused by the defect, occurring in the period between delivery of the goods and return of the goods. The customer does not have to pay compensation for deterioration of the goods caused by their intended use. The obligation to pay compensation also does not apply to the return of a defective product in a warranty case,

1. a) if the defect entitling the customer to withdraw from the contract only became apparent during processing or alteration of the goods,
2. b) if RideLink GmbH is responsible for the deterioration or loss, or if the damage would also have occurred at RideLink GmbH,
3. c) if the deterioration or loss occurred at the customer's premises despite the customer having exercised the care they customarily apply to their own affairs.

(6) The customer's liability for damages in the event of a breach of the return obligation for which the customer is responsible is governed by the statutory provisions.

(7) The customer may, at their discretion, withdraw from the contract or reduce the purchase price if the repair or replacement delivery has not resulted in the product being in a contractually compliant condition within a reasonable period of time. 

(8) In addition, claims against the manufacturer may also exist under a warranty granted by the manufacturer, which are governed by the corresponding warranty conditions. 

(9) RideLink GmbH's statutory warranty ends two years from delivery of the goods. The period begins upon receipt of the goods.